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RE-ENVISIONING THE INDIANAMEDICAID.COM WEBSITE AS A MEMBER-FOCUSED PORTAL

A Case Study on Usability and Technology for Transforming Healthcare Communication

JARED B. LINDER, MS, PMP

Contents

Re-Envisioning IndianaMedicaid.com

Analyzing the Current State

Gap Analysis: Considering the Usability

Gap Analysis: Considering the Technology

Re-Developing IndianaMedicaid.com

Creating the Future State: Usability

Creating the Future State: Technology

Creating the Future State: Iterating Design Ideas

Reintroducing IndianaMedicaid.com

Original Success

Additional Success

Conclusions and Further Recommendations

Introduction

In Indiana, the Office of Medicaid Policy and Planning (OMPP), which is a division of the Indiana Family ...

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