Integrating Sustainability Into Major Projects

APPENDIX DStakeholder Communications Planning for Construction

Stakeholder Group	Interests and Expectations	What Needs to be Communicated	Key Messaging	Communication Tools	Timing/Frequency
Environmental Regulators	Comply with permits Transparency (no surprises)	Permit applications Compliance reporting Construction schedule Spills and incidents Archaeological finds Complaints from local community	Environmental monitoring will be undertaken to minimize impacts on the environment. Continue to work with the community during construction.	Regulatory/permitting reports Project updates Spill/incident reports	Prior to major milestones As required
Local communities	Local employment Incidents communicated No dust or noise, light, visual aesthetics, etc. Business opportunities Community safety Site tours Minimize disruptions Schedule of events No stress on social services or infrastructure Good conduct from workers in town	Job/business opportunities Regular updates Traffic disruptions Incidents/emergency response Major events Process for communicating with the project Feedback on complaints Proper signage	Commit to hiring local workforce. Commit to safety of the community. Notify the community when major disruptions, emergencies, or major project events take place. Take complaints seriously and provide an initial response within 48 hours of submission.	Social media Radio Town hall meeting Employment/ Procurement updates Project activity notifications