Chapter . Recommendations for the Intranet Design Process

Understanding the lessons learned from these great intranets will help you design a better intranet for your organization or your client’s organization. You can also make other, more process-related moves to improve intranet usability. Based on the above cases, the 2001–2008 winners, and our other experiences testing intranets, we offer a few of the most important recommendations for designing a usable intranet. Note that these recommendations have changed very little in the last few years.

Watch People Work

When designing intranets, don’t forget that you already know who the end users are. They’re the people you pass in the hallways, the employees sitting next to you in the cafeteria, and ...

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