Chapter 7. Systems management 143
7.10 Problem management
Problem management is a discipline that can be viewed from various angles:
How problems are solved
How problems are reported
How problems are tracked
Chapter 4, “Integrity and security” on page 65, describes the first case: how the
operating system tries to solve the problems it finds. Problem tracking is a
general issue in IT, and large-systems commercial operating systems usually
integrate on the general problem tracking circuit. There are many tools that can
be used to track problems from the moment they appear to the moment they are
solved.
In the following section we explain what aspect of problem management is
system-managed. With system management, a problem symptom is sent ...