IT Governance to Drive High Performance

CHAPTER 1: SETTING AN IT GOVERNANCE POLICY

Before Accenture’s IT governance model was fully implemented, nothing drove home its value more vividly than several notable failed IT initiatives. One was a global markets portal that employees did not end up using and had to be written off. In another case, an electronic scheduling application was selected based on an operating group relationship rather than an independent product review. After four years, the costly tool ceased to meet business requirements and had to be replaced.

These missteps led Accenture to expand the scope of its IT governance model. They also reinforced the importance of adhering to its IT strategic plan, which comes to life through the day-to-day application of its governance ...