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Java Enterprise Best Practices
book

Java Enterprise Best Practices

by O'Reilly Java Authors
December 2002
Intermediate to advanced content levelIntermediate to advanced
288 pages
9h 46m
English
O'Reilly Media, Inc.
Content preview from Java Enterprise Best Practices

Email for System Integration

Most developers are familiar with controlling remote applications via email. Almost anyone who has ever subscribed to a mailing list has emailed a subscription request, a status change, or an unsubscribe to listserver@somecompany.com, and received a response indicating that action was taken. More recently, emails to customer service addresses at major companies are read first by software, which attempts to match them to a set of prewritten FAQs, and then are passed to a human only if no relevant FAQ can be found. Even then, the human customer service employees might handle the request via a web interface that serves up each incoming message, allows them to enter a response, and dispatches the result back to the customer.

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Publisher Resources

ISBN: 0596003846Supplemental ContentErrata Page