Lending an Ear: Why Leaders Must Learn to Listen Actively
by Michael H. Hoppe
The ability to listen effectively is an essential component of leadership. But many leaders, often unknowingly, fall short in this area. By learning the skills and behaviors of active listening-the willingness and ability to hear and understand-leaders can become more effective.
Many leaders take for granted their ability to listen to others. But they are often surprised to learn that their peers, direct reports, and bosses think that they don't listen well and that they are impatient, judgmental, arrogant, or unaware.
The ability to listen effectively is an essential ...