NOT OPTIONAL
Active listening can make a huge difference in leaders' interactions with others. Working relationships become more solid as they are based on trust, respect, and honesty. Leaders benefit from the depth of engagement and information that results; they can plan and proceed with greater insight and knowledge. Active listening is not an optional component of leadership; it is not a nicety to be used to make others feel good. It is a critical component of the tasks facing today's leaders.
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