CHAPTER 13
Three Steps to Meeting Effectiveness
Always keep an open mind and a compassionate heart.
PHIL JACKSON
Facilitators are guides. They make trips in the Meeting Canoe go smoothly. Great guides put as much effort into planning the trip as they do guiding the trip.
Here are our suggestions that make facilitators effective meeting guides:
1. Think like a designer. Remember IDEO, the internationally recognized design studio we mentioned in chapter 5? Tim Brown, IDEO’s founder, developed what he calls design thinking, the thought process that ...
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