Please note that index links point to page beginnings from the print edition. Locations are approximate in e-readers, and you may need to page down one or more times after clicking a link to get to the indexed material.


Aaptiv, 79–80

AG. See American Greetings

Agarwal, Ethan

fitness training company of, 79–80

love for customers, 86–87

motivation of, 78

team management by, 83–84

Alduino, Peter, 141–142

American Greetings (AG), 134–136

Anticapitulation leadership, 87–88

Appreciation, 112–115

Arnold, Matthew, 57

Aviation pioneers, 29–30


Ballentine, John

forgiveness of, 95

love for employees, 94, 96

Bank of America, 102–104

Banking, 19–21

Beeder, John, 134–136


love prompting, 36

thinking styles and, 4

Benefits, employee, 122

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