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Making IT Count by Peter Petherbridge, Leslie Willcocks, Nancy Olson

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Index

A&P, 5

Adner, R., 9

Agile organizations, 62, 63

Alignment, 111

misalignment, 1114

Alliances, 601, 657

See also Supplier relationships

American Insurance Group (AIG), 160

Amplifier effect, 35

Andersen Consulting, 177

Application service providers, 1767

Architecture, 185

assessment of current architectures, 689

data privacy, 76

documentation, 767

system and data architecture, 745

design, 51

investment in, 61

planning, 218

AT&T, 5

Backsourcing, 177

Balanced Business Scorecard, 11921, 1225

customer quadrant, 124, 1301

emerging benefits, 1357

financial quadrant, 1234, 130

internal process quadrant, 1245, 131

IT scope of, ...

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