May 2023
Intermediate to advanced
256 pages
6h 52m
English
Content preview from Management In A Changing World
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
CHAPTER 7GIVING FEEDBACK AND EVALUATING PERFORMANCE
One day Monna was at brunch when she received a call from Lily, someone she had supervised as the executive director at Lavender Phoenix. They'd only been in touch a few times in the seven years since they'd worked together. Monna answered, expecting to hear the tell‐tale rustling sounds of a butt dial. “Hello?”
“Hi! I'm just calling to thank you for some feedback you gave me once,” said Lily. She reminded Monna what happened years ago: Lavender Phoenix was hosting a community event, and Lily was staffing it. Lily arrived in a visibly horrible mood after a difficult interaction with her sibling. She was short with her fellow interns and community members. She exuded grumpiness. Monna pulled Lily aside and said, “Hey, I think you're upset about something. I don't think you're trying to be hurtful, but I see you taking it out on people who care about you—and that's not okay.”
When Lily finished, Monna thanked her and then asked, “Why was this moment so meaningful for you?” Lily replied: “Up until my internship, I had never received critical feedback that was direct and kind. I was used to people being passive‐aggressive—or just plain aggressive—or not saying anything and letting resentments build up. In my household growing up, every little mistake was construed as a character flaw, so I'm sensitive to criticism. I didn't feel like your feedback was personal because you made it about the impact of my behavior, not my personality. ...
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Read now
Unlock full access
More than 5,000 organizations count on O’Reilly
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.