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Managing Operations
book

Managing Operations

by Bob Johnson, Alan Hart
June 2007
Intermediate to advanced
256 pages
5h 38m
English
Routledge
Content preview from Managing Operations

Index

ABC analysis, 745

Added value, xiiixiv, 2

Administration staff, performance standards, 143

Agency staff, 578

Annualized hours, 56

Argos Premier Points, 50

Authority-holders, 1901, 2012

Automated teller machines (ATMs), 55

Batch operations, 1314

Benchmarking, 95

Bhs, 103

Boss, management of, see People management Bottom-up planning, 32

BP petrol stations, 50

British Leyland, 1989, 200

BSE crisis, 201

Burger King, 49

Caius Petronius, 168, 173

Capacity management, 4260

adjusting capacity, 5460

automation, 556

flexible staffing, 568

maintaining excess capacity, 545

multiskilling, 589

revising maintenance patterns, 59

subcontracting, 5960

capacity levels, 423

smoothing demand, 4354

customer queuing, 4850

differential pricing, ...

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Publisher Resources

ISBN: 9780750638098