chapter nine
A model for managing organizational knowledge
Some people prefer to learn by manipulating models and others by reading.
Bill Gates
I hope this book has given you an increased appreciation for a broader view of KM (based on the KMBPs in Chapters 3 and 4), a focus on the elements of organizational knowledge (in Chapters 5 and 6), and a formal process that enables the creation of a knowledge inventory for specific domains of your organization (KRP in Chapters 7 and 8). You may also have a fresh understanding of the challenge ahead of your organization to put all this into place. If this material makes sense to you, there is still one major missing component: a general model to guide the implementation of a sustainable strategy ...
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