2
Translating Your Audience and Interactions into Meaningful Technology Features
Now that you have clearly identified who needs to engage and have a mountain of feedback, what do you do with it? In this chapter, you will learn how to translate that feedback into what features need to be enabled in your new Experience Cloud site. We will break them into sections related to which technology (Service Cloud, Experience Cloud, Sales Cloud, and so on) that you will need to partner the feature with.
Here is what you will learn as part of this chapter:
- Organizing and prioritizing feedback
- Identifying themes
- Connecting feedback to product features
Organizing and prioritizing feedback
In Chapter 1, Defining Your Digital Experience Strategy, you collected ...
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