Chapter 7

Human Factors

So far in this book we have explored what is wrong with today’s operating model, examined why you would want to consider DevOps, and detailed a framework for applying DevOps to network infrastructure. If, after all of that, you are convinced that DevOps is the right model for your organization, you may still have a real concern about whether the organization is ready for it. This is a valid concern. Recall that we defined DevOps as a combination of culture, tools, and processes. Given that culture is the collective way of a group of people, it seems only natural that to adopt a DevOps culture, you must address the human factors. A wise person once said: “You can’t change culture; you can only change the behaviors that ...

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