FOREWORD
A Call to Serve
To lead is to serve.
This is the theme that defines Frances Hesselbein’s life. And it’s the dominant theme of this book.
There is no one better qualified to teach us about servant leadership than Frances. From her very early days as a Girl Scouts executive director in Johnstown, Pennsylvania, to her more recent two-year appointment as the Class of ’51 Chair for the Study of Leadership at West Point, Frances exemplifies what it means to answer the call to serve. And it’s a call that all of us must answer if we’re going to be authentic leaders.
Alan Mulally, whom Frances mentions in the very first essay, would agree. Alan is the president and CEO of the Ford Motor Company and was the first person to be awarded the Leader ...
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