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MOS 2016 Study Guide for Microsoft Outlook by Joan E. Lambert

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Objective group 4. Manage contacts and groups

The skills tested in this section of the Microsoft Office Specialist exam for Microsoft Outlook 2016 relate to the storage and management of information about people. Specifically, the following objectives are associated with this set of skills:

4.1 Create and manage contacts

4.2 Create and manage contact groups

Having immediate access to current, accurate contact information for the people you need to interact with—by email, phone, mail, or otherwise—is important for timely and effective communication.

You can easily build and maintain a detailed contact list, or address book, in the Outlook People module. Within each address book, you can create contact records for individuals or companies that ...

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