GLOSSARY
Accelerating Excellence n: the practice of moving fast and fixing things
anchor n: a stable pillar of trust, either authenticity, empathy, or logic
awesome adj: exceptionally positive and/or capable; used sparingly outside the United States
belonging n: the experience of feeling authentically connected to a team and/or organization; substitute for inclusion
can-do lesbian spirit n: the energy and confidence to improve things
capable adj: the ability to meet customer needs
co-production n: when two or more groups of people participate in production; in services, employees and customers are involved in production. In manufacturing, in contrast, only employees produce goods.
culture warrior n: someone who looks fearlessly at their organizational ...
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