CONTENTS
2 Overcome Your Negotiation Fears
4 Lifetime Business Relationships
5 The Six Styles of Negotiating
6 The Uses of Power in Negotiating
8 The Impact of Emotions on Negotiation
9 The Element of Time in Decisions
11 The Harvard Negotiation Project
13 Clarify Your Positions—and Theirs
15 The Power of Suggestion in Negotiating
16 Persuasion by Reciprocation
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