July 2020
Intermediate to advanced
480 pages
11h 38m
English
Content preview from Networking For Dummies, 12th Edition
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Chapter 15
Supporting Your Users
IN THIS CHAPTER
Setting up a help desk
Looking at support tickets
Seeing how users communicate with the help desk
Helping your users remotely
Building a knowledge base
Building a self-service portal
Surveying your users’ satisfaction
Monitoring how your help desk is performing
Using a commercial help-desk solution
A few years ago, I helped purchase and configure a cloud-based gadget that displays company information on a large-screen TV located in the office’s main lobby. It took a bit of fiddling to get it figured out, but when we did, it turned out ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.