Align with the Client“Hmm … I don’t remember talking about that.”

Let’s envision this fairly typical experience for a project manager. She launched her project a few weeks ago, finished the operations manual, trained the IT staff, and held a celebratory lunch. The functional manager has agreed that the project is closed and the hand-off deliverables are complete. In other words, the project manager is all done.

Catching her breath, she takes a two-week vacation someplace warm and sunny, and is now back at work, ready to pick up a new project. New projects are exciting and often come with that “new project smell.” However, even new projects are ...

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