Communicate Effectively“I must not have gotten that e-mail…”

Virtually every project post-mortem starts with the same item in the Do Better Next Time column. The session facilitator dutifully writes Communicate Better on the white board, turns to the team, and says, “What else?” Although “Communicate Better” is written in dry-erase marker, it might as well be written in Sharpie, because it seems to be a permanent member of the project wrap-up process.

This always wounds the project manager. They’re thinking, “We had weekly meetings, a status e-mail every Friday, monthly updates, and a quarterly executive briefing. We even had a few daily meetings ...

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