What Is an Incident?Common Incident CausesChanges to Your SystemChanges to the Inputs of Your SystemNonsoftware IssuesIdentifying and Declaring an IncidentAutomaticallyManuallyMitigating RiskRollbacksKill SwitchesSafety ValvesHandling MigrationsObservabilityPrinciples of Healthy Incident ManagementSelf-IdentificationContinuous ImprovementRunbook OperabilityHigh Volume, Low ImpactWhat Bad Incident Management Looks LikeWhat Good Incident Management Looks LikeWhat Makes an Incident Response Process Successful?PeopleRolesMandatory Versus OptionalCultureToolsProcessPost-Incident ReviewMetricsResponse TimeSummary