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Operations Management: Policy, Practice and Performance Improvement
book

Operations Management: Policy, Practice and Performance Improvement

by Steve Brown, Kate Blackmon, Paul Cousins, Harvey Maylor
June 2013
Intermediate to advanced content levelIntermediate to advanced
436 pages
11h 30m
English
Routledge
Content preview from Operations Management: Policy, Practice and Performance Improvement

Contents

Acknowledgements

PART ONE OVERVIEW

1 Operations management: content, history and current issues

2 Operations strategy: the strategic role of operations

PART TWO POLICY

3 Innovation: developing new products and services

4 Operations processes: process choice and layout; developing new products and services

5 Managing supply

PART THREE PRACTICE

6 Managing capacity: managing transforming resources

7 Managing throughput: improving material, customer and information flows

8 Project management: content, history and current issues

PART FOUR PERFORMANCE IMPROVEMENT

9 Managing quality

10 Performance measurement and improvement

11 World-class operations

S1 Analysing manufacturing operations: quantitative methods

S2 Analysing service operations: ...

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Publisher Resources

ISBN: 9780750649957