Operations Management: Sustainability and Supply Chain Management, Twelfth Edition

Module D Waiting-Line Models

Module Outline

1. Queuing Theory 748

2. Characteristics of a Waiting-Line System 749

3. Queuing Costs 753

4. The Variety of Queuing Models 754

5. Other Queuing Approaches 765

Learning Objectives

1. LO D.1 Describe the characteristics of arrivals, waiting lines, and service systems 749

2. LO D.2 Apply the single-server queuing model equations 754

3. LO D.3 Conduct a cost analysis for a waiting line 757

4. LO D.4 Apply the multiple-server queuing model formulas 757

5. LO D.5 Apply the constant-service-time model equations 762

6. LO D.6 Perform a finite-population model analysis 763

Paris’s EuroDisney, Tokyo’s Disney Japan, and the U.S.’s ...