February 2016
Intermediate to advanced
480 pages
219h 58m
English
The body of knowledge about waiting lines, often called queuing theory, is an important part of operations and a valuable tool for the operations manager. Waiting lines are a common situation—they may, for example, take the form of cars waiting for repair at a Midas Muffler Shop, copying jobs waiting to be completed at a FedEx office, or vacationers waiting to enter a ride at Disney. Table D.1 lists just a few OM uses of waiting-line models.
Waiting-line models are useful in both manufacturing and service areas. Analysis of queues in terms of waiting-line length, average waiting time, and other factors ...