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Operations Management: Sustainability and Supply Chain Management, Twelfth Edition
book

Operations Management: Sustainability and Supply Chain Management, Twelfth Edition

by Jay Heizer, Barry Render, Chuck Munson
February 2016
Intermediate to advanced content levelIntermediate to advanced
480 pages
219h 58m
English
Pearson
Content preview from Operations Management: Sustainability and Supply Chain Management, Twelfth Edition

Queuing Theory

The body of knowledge about waiting lines, often called queuing theory, is an important part of operations and a valuable tool for the operations manager. Waiting lines are a common situation—they may, for example, take the form of cars waiting for repair at a Midas Muffler Shop, copying jobs waiting to be completed at a FedEx office, or vacationers waiting to enter a ride at Disney. Table D.1 lists just a few OM uses of waiting-line models.

Waiting-line models are useful in both manufacturing and service areas. Analysis of queues in terms of waiting-line length, average waiting time, and other factors ...

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Publisher Resources

ISBN: 9780134422404