Operations Management: Sustainability and Supply Chain Management, Twelfth Edition

The Variety of Queuing Models

A wide variety of queuing models may be applied in operations management. We will introduce you to four of the most widely used models. These are outlined in Table D.2, and examples of each follow in the next few sections. More complex models are described in queuing theory textbooks or can be developed through the use of simulation (the topic of Module F). Note that all four queuing models listed in Table D.2 have three characteristics in common. They all assume:

Student Tip

This is the main section of Module D. We illustrate four important queuing models.

1. Poisson distribution arrivals

2. FIFO discipline

3. A single-service ...