You can find many useful queuing analysis references on the Internet, but many search listings containing the term queuing are likely to refer to communication network or software programming applications. Some useful references are listed here; using their titles in search engines as starting points are more likely to lead to the types of articles you are looking for.
Abilla, P. (2007). Psychology of queuing & Disneyland [Web log post]. Retrieved July 28, 2011 from http://www.shmula.com/psychology-of-queueing-disneyland/372
Bekker, R. (2005). Queues with state-dependent rates. Eindhoven, The Netherlands: Technische Universiteit Eindhoven. Retrieved July 30, 2011 from http://alexandria.tue.nl/extra2/200513578.pdf
Bozarth, C. C., ...
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