The focus of this chapter is on social capital as part of third generation knowledge management. An understanding of what we mean by social capital within knowledge management, and an awareness of the value of relationships and issues of trust can change our view about what to value in the work environment. This chapter sets out to explain how to recognise social capital as you move into the virtual environment.
We are moving into an era where valuing and identifying the intangible is becoming a priority in the work environment. Identifying the intangibles associated with this new era is imperative for the knowledge ...