Chapter 1. Framing Enterprises as Sociotechnical Platforms
Becoming and remaining a competitive business is a constant tension for enterprise organizations building new products and services that extend their existing footprint. In a digital economy defined by rapid change, enterprise engineering organizations must be built to support adaptability and long-term resilience in response to the complexity of enterprise organizations. This means not only being able to withstand change but also to embrace it through experimentation, at the same time mitigating risk that hinders the prospect of a durable and sustainable future. The difficulty of this challenge lies in the inherent complexity of enterprise organizations.
Enterprise engineering organizations cannot operate as purely technical systems; they must also consider both the social and organizational implications of what it means to build and operate software for enterprise audiences. This is where sociotechnical theory and its practices can ...
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