Platform Enterprise

Chapter 2. Organizational Structures and People

“If you pit a good performer against a bad system, the system will win almost every time. We spend too much time fixing people who are not broken and not enough time fixing organizational systems that are broken. Only leadership has the power and responsibility to change the systems.”

Dr. W. Edwards Deming

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This will be the 2nd chapter of the final book. Please note that the GitHub repo will be made active later on.

If you’d like to be actively involved in reviewing and commenting on this draft, please reach out to the editor at [e-mail].

In Chapter 1, we stated that social systems encompass the human [people] elements of sociotechnical systems, including the individuals operating with and within the system, how they relate to each other, and the overall culture (roles, norms, and values). We will dive deeper into these details in this chapter, with a particular focus on role expectations between product and platform engineers, as well as foundational product management elements that cultivate a culture that enables high-quality delivery in an enterprise setting. Because these foundational elements are enablers of progress rather than the progress itself, the content of this ...