Book description
Anyone who works with technology knows that eventually something will go wrong—even in today’s complex, distributed, and highly available IT systems. In the battle to maintain uninterrupted service, your DevOps teams require updated methods for detecting and solving problems fast. In this report, author Jason Hand explains that effective post-incident reviews today encourage team members to play a key role in continuously improving the system.
Traditional techniques for conducting post-incident analyses don’t work well in modern IT organizations, mainly because the command-and-control approach offers team members no incentive to explore the system and detect flaws when they occur. This report presents an up-to-date approach to post-incident reviews that embraces the human element and adds more eyes for discovering system flaws and potential improvements.
- Understand why sustained success depends on a core value of continuous improvement
- Examine why traditional post-incident approaches, such as Root Cause Analysis, do little to provide greater availability and reliability of IT services
- Understand the role that team members can play in discovering system flaws
- Learn why it’s often difficult to determine the cause and effect of outages in complex systems
- Get a case study that examines the unique phases of an outage incident
- Explore post-incident analysis in depth by moving away from causes and going deeper into the phases of the incident lifecycle
Table of contents
- Foreword
- Introduction
- 1. Broken Incentives and Initiatives
- 2. Old-View Thinking
- 3. Embracing the Human Elements
- 4. Understanding Cause and Effect
- 5. Continuous Improvement
- 6. Outage: A Case Study Examining the Unique Phases of an Incident
- 7. The Approach: Facilitating Improvements
- 8. Defining an Incident and Its Lifecycle
- 9. Conducting a Post-Incident Review
- 10. Templates and Guides
- 11. Readiness
Product information
- Title: Post-Incident Reviews
- Author(s):
- Release date: August 2017
- Publisher(s): O'Reilly Media, Inc.
- ISBN: 9781491986950
You might also like
audiobook
Transformed
Help transform your business and innovate like the world's top tech companies! Transformed: Moving to the …
book
CMMI®: Guidelines for Process Integration and Product Improvement
Many organizations use Capability Maturity Models® (CMMs®) to assess development and maintenance processes, implement improvements, and …
book
Official (ISC)2 Guide to the HCISPP CBK
Backed by the (ISC) the HealthCare Information Security and Privacy Practitioner (HCISPPSM) credential confirms a practitioner's …
book
Infrastructure Software Modules for Enterprises: Flexible Software Systems, Module Use-Cases, and Wireframes
Reduce the time spent analyzing infrastructure modules while lowering your cost and resources in the process. …