Index

4P model, 97

5S Red Tag, 384

80:20 rule, 100–102

A

AAA (Area Activity Analysis), 349–357

abuse, 53

ACC (adult critical care), 208

access, linkage between diversion and, 208

accounts, commercial, 204–208

accuracy in managed care operating room carve-outs (Virtua Health) case study, 215–219

acute myocardial infarction (AMI), 168, 182

adaptability, 290

administration

change management, 293–295

Phase III, 261–262

Six Sigma Team (SST) members, 276–285

adult critical care (ACC), 208

adverse drug reactions, 4

advocates (Six Sigma), finding and developing, 244

Affinity Diagram, 94–95

Allied Signal

leadership teams, 445

Six Sigma, 42

alpha risk, 133

alternate hypothesis, 131

ambulances, reducing diversions case study (PAMC), 208, 211

American College ...

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