Index
4P model, 97
5S Red Tag, 384
80:20 rule, 100–102
A
AAA (Area Activity Analysis), 349–357
abuse, 53
ACC (adult critical care), 208
access, linkage between diversion and, 208
accounts, commercial, 204–208
accuracy in managed care operating room carve-outs (Virtua Health) case study, 215–219
acute myocardial infarction (AMI), 168, 182
adaptability, 290
administration
change management, 293–295
Phase III, 261–262
Six Sigma Team (SST) members, 276–285
adult critical care (ACC), 208
adverse drug reactions, 4
advocates (Six Sigma), finding and developing, 244
Affinity Diagram, 94–95
Allied Signal
leadership teams, 445
Six Sigma, 42
alpha risk, 133
alternate hypothesis, 131
ambulances, reducing diversions case study (PAMC), 208, 211
American College ...
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