May 2014
Beginner to intermediate
196 pages
5h 17m
English
Content preview from Practical Zendesk Administration, 2nd EditionBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
Praise for Practical Zendesk Administration
“In today’s ever-changing business world, sustaining your competitive advantage comes down to maintaining great customer relationships. The Zendesk customer service platform has helped Box provide outstanding customer service, and the best practices in this book are a useful tool to help your organization do the same thing.”
— Aaron Levie Co-Founder and CEO at Box
“I can think of none more qualified to write this book than Stafford Vaughan. Not only is he an expert in Zendesk best practices, but his hands-on experience in using Zendesk and teaching Zendesk training courses means you’ll learn valuable tips that will save you time and eliminate error. No Zendesk administrator should be without this book.”
— Micah Solomon Bestselling Author of High-Tech, High-Touch Customer Service
“Cloud, mobile and SaaS are driving radical changes in technology business models. Customer support models and expectations have changed too, and you need to be ready. Stafford has led hundreds of top companies to successful next-generation customer support. You won’t find a greater expert on practices and approaches for Zendesk-driven customer support. If you’re responsible for a Zendesk deployment, get this book now.”
— Carson Sweet Co-Founder and CEO at CloudPassage
“This book comes at the right point in time. We have already been using Zendesk for more than a year and a half, and feel we have a very good knowledge of the system, but this book provides additional ...
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Read now
Unlock full access
More than 5,000 organizations count on O’Reilly
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.