Practicing Positive Leadership

INDEX

abundance gap, 106

accountability

culture of abundance and, 43–44

Everest goals and, 120f, 121–22

achievement needs, 52

adenosine triphosphate (ATP), 50

Adhocracy Quadrant, 130, 130f, 140–44

affirmative orientation, 107–8, 111, 113, 119

agreement in communication, 32–33, 91–92

airline industry, 10–13, 12f

alternative language, 28–30

American Customer Satisfaction Index, 132

Apple Inc., 113

Aristotle, 106–7

artifacts, 21

Baker, Wayne, 141–43

Benne, K. D., 33–34

Bennis, Warren, 28, 33–34

Beryl Health (call center), 54

best practices, identifying, 26

Boeing Co., 113

brain hemispheres, 35–37

Bruch, H., 56

Bubble Chart, 72–74, 73f

change, cultural ...