Foreword
I’ve known Kassy LaBorie for the better part of the last decade. Like many of the L&D professionals I see often at industry events, it’s difficult to pinpoint the first time we met, but I do vividly recall one of our early interactions that built the strong respect and admiration I have for Kassy and her work.
When Kassy was at Dale Carnegie, there was a role being filled that I was interested in. It was a role tied to the organization’s increased focus on using digital technologies, and Kassy and I spent a good amount of time talking about the company, the new focus, and—most important to the context here—her role in what was being built.
It was one of the first opportunities I had to really listen to Kassy talk about her work in detail. ...
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