Chapter 14. Managing Problems

Introduction

In the IT industry, we are constantly faced with problems and the need to solve them. The industry, by its nature and the inherent level of complexity, forces us daily to face a barrage of different types of problems from simple to complex and some that even appear to be unsolvable.

Consider for a moment the very wide range of problems we face:

  • Technical—hardware, software, infrastructure

  • Network—making networks work

  • Management—project-related, end users

  • Resource—getting the right staff

  • Cultural—working with others who are different

  • Quality—ensuring that projects work well

  • Managing change—the rapid pace of change

  • Legal—copyright, patent, law suits

  • Bureaucratic—getting agreement

  • Environmental—making the right choices ...

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