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Project Management: Best Practices for IT Professionals by Richard Murch

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Chapter 16. Knowledge Management

 

I do not think much of a man who is not wiser today than he was yesterday.

 
 --Abraham Lincoln

Introduction

Knowledge management (KM) is a relatively new set of technologies that displays all the signs of a technology that will set a mega-trend for those corporations that embrace it. At the present time, KM is little understood but much talked about; there are many definitions, and there is a considerable amount of media hype around the subject. KM has been practiced intensively, successfully, and very profitably by large consulting firms such as Andersen Consulting and others, together with the larger Fortune 500 companies. Scientific and technical industries (e.g., pharmaceuticals) and large computer vendors (e.g., ...

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