Project Management for IT-Related Projects, 3rd Edition

5 QUALITY

LEARNING OUTCOMES

When you have completed this chapter you should be able to demonstrate an understanding of the following:

• definitions of ‘quality’;

• quality control and quality assurance;

• measurement of quality;

• detection of defects during the project life cycle;

• quality procedures: entry, process and exit requirements;

• defect removal processes, including testing and reviews;

• types of testing (including unit, integration, user acceptance and regression testing);

• the inspection process and peer reviews;

• the principles of ISO 9000 quality management systems;

• evaluation of suppliers.

5.1 INTRODUCTION

The key quality concern for IT projects is providing customers with the systems they need and which meet their requirements ...