Quality Assurance

Introduction

Part III addresses the implementation, assessment, record-keeping, and evaluation of training modules.

Chapter 9 discusses assessing the trainee proficiency. Special attention is paid to the effectiveness of employee training, since any revision of procedures involves training. Four components to the process of developing assessments will be addressed:

1. The behavioral objectives of the training program must be identified, based on the relevant operational procedure and the Training Outline.

2. The kind of assessment must be determined.

3. Assessment materials must be prepared.

4. These assessment materials must be incorporated into the training module.

Chapter 10 addresses the pilot implementation of a training program that ...