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Quality Software Project Management by Linda I. Safer, Donald F. Shafer, Robert T. Futrell

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Chapter 26. Continuous Process Improvement

Success as a software project manager is judged by delivering quality products on time and with the resources budgeted. Quality is determined by the customer and comes from improving the product development process. Continuous process improvement is the mechanism that an organization uses to ensure products that are less costly, more capable of meeting customer requirements, and more reliable. This mechanism also reduces cost and eliminates waste within the existing development processes, thus allowing project execution on time and within resources.

Continuous process improvement begins with an awareness of the process maturity within the project development organization. Although continuous improvement ...

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