CONTENTS
The Beginnings of Operational Excellence
Redefining Operational Excellence
Would You Know Operational Excellence If You Tripped Over It?
Organizations That Exemplify Operational Excellence
Why Operational Excellence Is Important to Any Organization
MAKING OPERATIONAL EXCELLENCE HAPPEN
The Core Components of Operational Excellence
Evolving Toward Operational Excellence
The Four Phases of Operational Excellence
Creating Gates: Protecting Your Gains
Redefining the Way We Measure Success
ATTRACTING AND RETAINING TOP TALENT: DON’T SETTLE FOR SECOND BEST
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