Index
A
A350 jet (Airbus), 98
A380 jet (Airbus), 96
ACSI (American Customer Satisfaction Index), 9
Adam Aircraft, 148–149
airline industry
Airbus
A350 jet, 98
A380 jet, 96
Boeing 787 Dreamliner, 93–99
Eclipse, 134
flight check-in procedures, 17–18
JetBlue, 99–105
Alenia Aeronautica, 99
Alexander, Whit, 150, 152, 154, 166, 167. See also Cranium
All Nippon Airways, 98
Amazon.com, 106, 163, 169–186
Amazon Web Services, 178–183
Amazon Mechanical Turk (MTurk), 182–183
Elastic Compute Cloud (EC2), 178–179
Fulfillment by Amazon, 180
Simple Storage Service (S3), 179
Develop-Software “what,” 177–178
Distribute-Products “what,” 176–177
Fulfill-Orders “what,” 173
Fulfill-Order “what,” 175
Kindle, 184–185
Sell-Books “what,” 173–174
Amazon ...
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