July 2015
Beginner
112 pages
2h 22m
English
ability, accelerating, 38
acid test of listening, 114
anger, 96
aptitude, vs. attitude, 37
Aristotle, 29
assignments, for salespeople, 12
attention
as reward, 52
attitude, vs. aptitude, 37
audiobooks, 55
autonomy, 68
Blanchard, Ken, 29
bragging, as reward, 51
Briggs, LeBaron Russell, 118
broken record method, for firing, 96
calls, see customer calls
CANEI (continuous and never-ending improvement) method, 75–81
chameleon syndrome, 18
clarity
about problems, 92
coaching, 10
Collins, Jim, Good to Great, 94
commission,
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