Salesforce For Dummies, 7th Edition

Chapter 24

Ten Ways to Drive More Productivity

Salesforce.com drives much of its feature updates based on its existing road map and requests from customers just like you. A few times a year, Salesforce.com comes out with a new release of its award-winning service. That’s the benefit of these cloud-based business applications, because the infrastructure isn’t maintained by you. Unlike traditional software upgrades, these releases are immediately available to all customers, and most features can be activated or deactivated when you’re ready to make the change.

Keeping track of all the cool new updates that Salesforce.com releases can get a little overwhelming. The speed with which it’s able to roll out releases is often faster than our ability to write all about it and get it in your hands! On the flip side, perhaps you do keep track of the newest features but you’ve been struggling with an apparent feature limitation or you’d like more advice on how to best implement a particular feature.

Fortunately for us, both Salesforce.com and its community of users strongly believe in helping each other out to make every customer successful. Through a variety of channels, the Salesforce.com community shares best practices and offers suggestions and workarounds for even the toughest head-scratcher questions.

In this chapter, we introduce you to ten resources and tools that will help you get the most out of Salesforce. The first five sections cover essential resources that every user in your ...