Fiona Urquhart MBA, FCIM, FIC, from a grounding in retail with the John Lewis Partnership, Fiona gained an MBA from CASS Business School. She is currently MBA Module Leader for Durham University on Service Excellence Design, and previously taught for the Open University. She gained experience of applied marketing innovation work, developing AC Nielsen’s EPOS-based research service, Scantrack, and a pilot EFTPOS service with a consortium of the retail clearing banks.
Fiona now provides consultancy support to diverse service and manufacturing companies, as well as doing charitable work with start-up companies in the most deprived wards of Newcastle Upon Tyne. She also supports marketing and service excellence projects at various ...
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