September 2013
Beginner to intermediate
114 pages
2h 21m
English
Overview
ServiceDesk Plus 8.x Essentials guides you through the setup and administration of IT Service Management (ITSM) processes using ServiceDesk Plus. With straightforward explanations, you'll gain insight into ITIL concepts and tools, enabling efficient management of incidents, assets, and changes.
What this Book will help me do
- Understand and apply ITIL processes using ServiceDesk Plus to streamline IT operations.
- Gain skills in managing helpdesk incidents, problems, and issue resolution processes.
- Learn to effectively manage IT assets and configuration for optimal performance.
- Develop the ability to create, control, and implement successful change processes.
- Master reporting, knowledge base management, and backup scheduling for ITSM.
Author(s)
Ankush Agarwal is an experienced IT specialist with a deep expertise in IT Service Management and the nuances of ServiceDesk Plus. With numerous deployments and years of hands-on experience, Ankush brings practical insights, making complex concepts accessible for readers.
Who is it for?
This book is tailored for IT helpdesk managers, administrators, and staff who seek to enhance their IT operational efficiency. If you aim to align your service processes with ITIL standards or optimize your IT management system, this book is for you. With clear instructions and a focus on actionable knowledge, it's perfect for professionals functioning at any level of IT experience.
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