September 2013
Beginner to intermediate
114 pages
2h 21m
English
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Managing assets via Configuration Management Database (CMDB)
Any asset or component that needs to be managed and controlled from an ITSM perspective is called a Configuration Item (CI). It could be hardware, software, documents, and even people. The characteristics describing a CI are called its Attributes, and the link, dependency, or connection between CIs are called its Relationships.
The first step of Configuration Management is to establish a logical model of the infrastructure by recording the relationships between these CIs. This logical model is often used as the single common representation of assets and their relationships, and is used by all parts of the organization, including non-IT divisions.
The supporting system to manage the service ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.