December 2022
Beginner
252 pages
8h 7m
English
Overview
"ServiceNow for Architects and Project Leaders" is your go-to resource for mastering the design, adoption, and implementation of ServiceNow in your organization. This guide offers actionable tips and strategic insights on how to drive innovation, realize value, and lead impactful projects within the ServiceNow ecosystem. You'll learn practical methods and proven strategies tailored for project leaders and architects.
What this Book will help me do
- Master the underlying drivers of value creation within the ServiceNow ecosystem.
- Learn to structure and deliver successful ServiceNow implementation projects.
- Understand best practices for configuring and securing multi-instance ServiceNow environments.
- Acquire skills for adopting artificial intelligence features like virtual agents within ServiceNow.
- Develop a clear methodology for designing scalable, maintainable, and supportable ServiceNow solutions.
Author(s)
Roy Justus and David Zhao, both respected experts in the ServiceNow community, bring decades of combined experience in enterprise architecture and project leadership. Roy specializes in innovative technological solutions for improving enterprise processes, while David focuses on agile methodology and maximizing platform ROI. Together, their pragmatic approach simplifies complex concepts and fosters impactful learning.
Who is it for?
This book is perfect for architects, consultants, and project leaders familiar with ServiceNow's core functionalities and eager to deepen their expertise. Whether you're a seasoned practitioner or taking on a ServiceNow role for the first time, you'll find the book's practical advice and strategic insights invaluable. It's also ideal for those seeking efficient, measurable impact through ServiceNow projects.
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